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Lean and Six Sigma in eCommerce – A Presentation and Case Study
In looking at my old files, I found this old presentation of the time I was at eBay. There, I was responsible for implementing Lean and Six Sigma in the Call Centers. As with most things, it’s always...
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What is Six Sigma
σ sigma is a letter of the Greek alphabet. Mathematicians use this symbol to signify standard deviation, an important measure of variation. Variation designates the distribution or spread about the...
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High Value Low Cost Lean and Six Sigma Training
I usually post a few articles per week on a topic related to Lean or Six Sigma. But, for the last several months, I’ve been busy planning, building, and preparing for the launch of my membership...
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History of Six Sigma: Main Influencers and Their Biographies
Below are just some of the well known quality pioneers, their brief background, and what they contributed to the foundations and History of Six Sigma. Remember, this is a sample of the influencers of...
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Measurement System Analysis
In this Shmula.com Premium HD Video, we discuss Measurement System Analysis, or MSA. Measurement System Analysis is a critical step in the Measure Phase of the DMAIC Framework in Six Sigma....
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The State of Lean and Six Sigma Online Training
This is really crazy. But here we go. My Crazy Idea Most of you know that I’m launching an online training curriculum for both Lean and Six Sigma. This curriculum will include hundreds of hours of HD...
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Standard Pig Game
Standard Work is a foundation of Lean. Yet, it’s a concept that’s not understood well and, even worse, is often ignored by most companies that profess to practice lean in their operations. I created a...
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Business Needs Assessment
In this 6:46 minute Premium HD Video entitle “Business Needs Assessment”, we introduce several ways to identify the needs of a business and demonstrate how to create a business case from that...
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The Project Charter in Six Sigma
The Project Charter in Six Sigma DMAIC Project is one of the most important artifacts that will keep the team on the same page, stakeholders aware and communicated to, and will help the Black Belt...
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Project Selection Matrix
In this short 2:51 minute Premium HD Video, you’ll learn how to apply a simple yet effective method for project selection within the context of a DMAIC Six Sigma project. We’ll teach you how to use the...
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Descriptive Statistics in Six Sigma
Descriptive Statistics in Six Sigma plays an important role. But, if we do not display that data in a way that can be easily understood, then it becomes useless to us or, worst yet, we might draw the...
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Types of Distributions Used in Six Sigma
This article discusses the common probability types of distributions in Six Sigma Black Belt Projects. Many statistical approaches you’ll learn later are built on the assumption that the data is...
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How to Make Resolutions That End in Disaster
The secret to making resolutions end in disaster is also the secret to a really bad movie. So let me teach you about how to make a really bad movie. In the beginning, our hero lives an ordinary life....
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5 Whys Technique in Market Research
The 5 Whys technique, from Taiichi Ohno, is an effective technique traditionally used to arrive at root causes of a problem. But, the method can also be used in other interesting and valuable ways. One...
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What Does It Mean to Be Lean? An Infographic Explanation
“What does it mean to be Lean Six Sigma?” is a common question asked by curious folks interested in Lean or Six Sigma, but without first hand experience. Answering the question isn’t as easy as it...
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Histogram – 7 QC Tools for Graphical Analysis
Histogram – 7 QC Tools for Graphical Analysis is one of the most simplest and helpful tools used in Lean and Six Sigma. It is one of the 7 QC Tools (Quality Control Tools). It is a graphical analysis...
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What a Coffee Cup Taught Me About Poka Yoke and Human Errors
One can learn a lot about Poka Yoke and Human Errors. This is a story about what a coffee cup taught me about how poor design in our products and systems invite human error. Many years ago, I had to...
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Lean and Six Sigma Is Not For Lovers. Until Now.
You are a murderer of Love; A Reject of Romance – have you ever been accused of being either of those before? Yeah, me too. Lean and Six Sigma is NOT for Lovers. Until Now. That’s right. Maybe you’ve...
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Cause and Effect Diagram
This video on the Cause and Effect Diagram is part of the 7 Quality Tools series. In this Premium, member-only 5:26 minute video, you will learn the following: What is the Cause and Effect Diagram?...
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Checksheet Template Download
Today I’m giving away a really helpful tool that can save you time and money in your data collection efforts. Today I’m giving away a Checksheet Template Download. This Checksheet Generator will allow...
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