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{VIDEO} The History and Innovation of Whirlpool
Whirlpool appliances do things the way you do them. For over 100 years, they have been a global leader in the home appliance market. Their brand evokes trust, quality and service among their millions...
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How Can KPIs Drive Progress in Your Organization?
It’s easy to collect information about the way your organization is running, especially nowadays with the help of modern technology. And yet, collecting too much data without actively thinking about...
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What is the Right the First Time Principle?
Releasing a new product is always a stressful ordeal. No matter how much research and effort may have gone into bringing it to the market, there is always a significant risk that it’s going to flop,...
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Data Collecting in SPC: A Short Overview
Statistical Process Control – or SPC for short – can help your organization progress in great strides when applied correctly, but it does come with a few caveats that you’ll need to observe. Most...
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Can the Kano Model Be Used Effectively in Product Development?
The Kano model is a great tool for adapting your product/service to the actual demand of your customer base, but it should be used with a degree of caution. It works very well when you already have...
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Can You Use 5S to Clean Your Email Inbox?
5S is a versatile system commonly applied in various production environments in order to boost the productivity of the facility as a whole, and ensure that everyone is working together towards...
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Lean Thinking – Advancing Efficiencies in Healthcare
For the past decade, healthcare has been the focus of a spirited campaign of debate in America. Both sides of the argument have focused on how best our healthcare would be delivered. Today, the debate...
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[VIDEO] The Eight Types of Waste in Healthcare
Introducing lean thinking in an organization must be a whole-system strategy. Those at the very top of the organization must lead it. It requires significant change management throughout an entire...
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The 3 Levels of Customer Needs in the Kano Model
The Kano model, named after its creator Noriaki Kano, aims to standardize the way companies see the needs of their customers, and is a great tool in resolving one of the most common problems that...
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How is Lean Different from Other Problem-Solving Methodologies?
The various industries and professional areas of the modern world have spawned a huge number of techniques for addressing problematic situations, some of which work on a small scale, while others are...
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How Can 5S Improve Productivity in Your Organization?
The 5S methodology enjoys a lot of popularity nowadays and is commonly mentioned in various contexts related to production and manufacturing. Its origins are somewhat difficult to trace, as multiple...
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Why Is Customer Satisfaction So Critical to TQM?
Total Quality Management (TQM) is a good way to drive a company towards continuous improvement, and it’s a tightly focused approach that relies on improving the overall quality of the company’s...
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[VIDEO] Learning About the 5S Tool
The 5S tool is used to reduce waste and optimize productivity through maintaining an orderly workplace. The term refers to five steps – Sort, Set in Order, Shine, Standardize, and Sustain. They are...
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Lean, Cleanliness and the War on Waste
There is a war on waste, and lean principles are leading the attack. Lean is a proven methodology for the elimination of waste within a process. It is centered on making obvious what adds value by...
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Why Should Organizations Use the Kano Model to Improve Customer Satisfaction?
The Kano model is not really new, and it’s actually quite popular in many organizations nowadays. Its benefits are easy to see, and the model itself is intuitive and flexible enough to be applied to...
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How Does the Lean Startup Methodology Incorporate Agile Principles?
Lean and agile are two different fields, and yet there is a big overlap in their application and the people that use them. And while the lean startup methodology is based on the former, it also has a...
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What Does an Effective PDCA Process Require?
Plan-Do-Check-Act – or PDCA for short – is a system for continuous improvement which ensures that every production cycle for a company’s product results in measurable positive changes in the final...
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What is the Purpose of Statistical Process Control (SPC)?
Statistical Process Control (SPC) is a commonly used technique for identifying faults in your production line, and ensuring that the final product is within acceptable quality boundaries. As the name...
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How Can an Organization Successfully Roll Out TQM (Total Quality Management)?
While many organization leaders recognize the importance of quality control, it’s rare that proper measures for that are in place across the entire company. More often than not, quality is only put to...
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Understanding the Scatter Diagram
A scatter diagram is a type of plot used to represent the relationships between certain variables. It’s a useful type of diagram in that it can allow you to identify patterns in the data and see...
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