A few weekends ago, my wife and I went to Macaroni Grill for dinner. We had a great server who was funny, helpful, and courteous. After looking at the menu, I decided to order a meal with Chicken – some new summer entree and I don’t remember its name well. But, I was looking forward to trying something new.
Boy, did I get something new and surprising.
Raw Beef or Cooked Chicken?
We finally got our food and in the course of eating, I took a bite of what I thought was a mushroom. But, it turned out to be mostly raw beef. Here’s the picture below:
Getting Beef when I was expecting Chicken was one surprise. But, receiving raw beef was not good because it is a safety issue and is also pretty disgusting.
We told the server, and instead of not charging me for my meal, she gave me and my wife desert for free. All in all, the desert cost $7.00 – which was nice, but not quite correcting the raw beef experience. I didn’t fight it because the server was very nice and we courteously said “thanks”, paid, and then left. But, we didn’t leave with the best of memories or experience.
In the following pages, you’ll see what I mean.
Macaroni Grill: Ordered Chicken but Got Beef and the Net Promoter Score Survey is a post from: Lean Six Sigma Consulting